Contact Us
Have questions? You might find an answer in the FAQ sections further down.
For anything else, send us a message using the contact form below.
Contact Form
Member Questions
When will I be charged for my monthly subscription?
You’ll be charged immediately upon subscribing. This gives you access to the current month’s terrain pack and welcome pack. After that, subscriptions renew automatically on the 1st of each month.
When will I receive my new terrain pack each month?
We deliver each month’s new terrain pack on the 2nd to all active members.
How will I receive my new terrain pack each month?
A member-only post with download links is published on the 2nd of each month in the members area. You'll also receive an email notification when it's live.
When will my STL files become available in my online library?
STL files are added to your online library on the 2nd of each month. They remain available in your account even if you pause or cancel.
How do I access my 30% off store discount?
The 30% discount is automatically applied to all products in your cart, even on already discounted items. You must be logged in to see it.
How does your loyalty program work?
You’ll receive bonus free terrain every 3rd billing cycle. Your billing cycle starts when you subscribe and increases with each monthly renewal. If you pause or cancel and resume later, your cycle count continues. Bonuses are delivered on the 2nd of the month alongside the terrain pack.
Can I pause or cancel my membership at any time?
Yes — you can pause, cancel, and reactivate anytime. Your account, STL files, and loyalty rewards continue on the same cycle when you return.
General Questions
How will I get my STL files after making a purchase?
Once your payment is complete, you can download your STL files immediately from the purchase confirmation page. We’ll also email you a confirmation with a secure download link. An account will be created for you, and your STL files will remain there permanently for easy future access.
How do I access my STL files at any time after making a purchase?
Your STL files will always be available in your account. To access your STL files:
- Login to your account
- Enter the same email you used for your purchase.
- Enter the 6-digit code sent to your email.
- Access your STL files via the Downloads menu
Does your terrain print without supports?
Yes. All terrain is designed to print without supports and requires no clean-up.
Will you provide any assembly instructions?
Yes. You’ll receive a PDF with assembly instructions, a complete parts list, and printing tips.
Do you have printed dimensions of your terrain?
Yes. Refer to the Dimensions section on each product page for exact sizes, and the Terrain Measurement Example section for measurement details.
Has your terrain been test printed?
Yes. All terrain has been test printed and painted to ensure quality. Photos of the printed terrain are shown on each product page.
Can I print your terrain with resin?
We test print all terrain on FDM printers using PLA filament. While we haven’t tested resin printing, experienced resin users shouldn’t encounter issues.
What type of 3D printer do you recommend?
Our terrain is optimized for FDM printers, even with small print beds. We recommend Bambu Lab or Creality Ender printers, though any FDM printer should work. All product photos were printed on a Bambu Lab A1 Mini with PLA filament.
What type of filament do you recommend?
PLA filament is recommended.
Can I purchase printed terrain directly from you?
No. We only sell STL files, not physical prints.
Can I print and sell your terrain?
Yes, however you must have an active merchant membership to print and sell physical copies of our terrain.
Can I sell your STL files?
No. Any theft, redistribution, resale, imitation, licensing, leasing, or claimed ownership of our copyrighted brand, digital models and materials will be considered a breach of our terms and conditions and an infringement of copyright law. See our terms and conditions for details.